An intranet data repository, scheduling and resource allocation system to provide a central view of work undertaken by the licensing and inspection departments. The system leverages web based form and flexible workflow to replace an excel based system and uses version control to comply with the client’s policies. Case Management is a core function of the system, and provides a fully-extensible and flexible approach to case management requirements. Users can customise fields displayed for many of the system entities and design the system for current business needs, as well as the ability to configure the system to also meet future business needs